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Support Article

Tab and click functionality not functioning after FW upgrade



After upgrading to Pega Customer Service 7.22 (CS) from 7.13 CS, Work objects are not getting opened when we are trying open them from the worklist in CSR portal.

Error Messages

Not Applicable

Steps to Reproduce

1. Log into the system and launch the interaction portal.
2. Click on work object Id to open that.
3. Observe that nothing is happening in screen.

Root Cause

A defect in Pegasystems’ code or rules.

In 'CPMPortalGadget' section user is making use of CSJSONScriptInclude for the events.

But JSONScriptInclude file for CSR portal and CSJSONScriptInclude for the other portals like interaction portal and CPMAccount manager portal.

Pega added a When condition
in 'CPMPortalGadget' section for loading the script file based on the portal.


Apply HFix-34811.

Suggest Edit

Published August 1, 2017 - Updated December 2, 2021

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