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Support Article

Tab not closing (issue with Temporary WO in CPM)



Incorrect tab name is show in interaction portal when one of the links configured in CPM Dashboard is clicked.

For example: when "User Management" link is clicked in interaction portal,  tab name becomes random text.

Error Messages

No error on screen. Tab will not close.

Steps to Reproduce

  1. Have some links configured in the CPMDashboard.
  2. Lauch the interaction portal
  3. Click any links on the Dashboard.

Root Cause

Temporary WO is opened. Temporary WO cases are not handled in product. There was a bug in the CPMRemoveServiceCaseRecent data transform. Necessary changes were made to handle the issue case in data transform CPMRemoveServiceCaseRecent of class PegaCA-Work.


Install HFIX-24959


Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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