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Support Article

Tab switching does not work after passivation

SA-48667


Summary



On opening services (intent tasks), in the Review mode, and switching between tabs, the tab focus remains on the old service case despite the content being loaded.


Error Messages



In Logs and Tracer,

Caused by: com.pega.pegarules.pub.clipboard.InvalidReferenceException: The reference .pyID is not valid. Reason: .pyID is mapped to class ABC-CC-Work, which is not the primary class of the list: ABC-FW-CCFW-Work; must specify a group name in mapping


Steps to Reproduce

  1. Open a new interaction and create two to three service cases.
  2. Submit all or few of the service case(s).
  3. Open five to six cases in the Review mode.
  4. Wait for half an hour and navigate from one tab to another.


Root Cause



The error occurred when the VL class and the actual results were from different classes. The data page was setting the pyClassName to ABCFw but the results were from the ABCImpl implementation class. The report definition set the pyClassName to ABCImpl, but the datapage did not copy that information.


Resolution



Apply HFix-40030.


Suggest Edit

Published December 27, 2017 - Updated October 8, 2020

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