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Support Article

Tabbed default behavior not working as expected after upgrade



Post upgrade from 7.1.10 to 7.2.2, behaviour of tabs incorrect. On refresh, currently active tab is showing as opposed to the first tab(observed in 7.1.10).

Error Messages

Not Applicable

Steps to Reproduce

  1. Select a case that can be recalled. SM-649 for example.
  2. Click recall button in top right.
  3. Behavior occurs - Information tab is selected instead of Assignment.

Root Cause

Expected Behaviour.


In order to show the first tab as active when it is visible,user can configure active when condition on the first dynamic layout.

Published June 21, 2017 - Updated October 8, 2020

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