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Support Article

Tabs are not working in overlay in Chrome



Using Chrome browser, tabs in CPM are not working properly.

Error Messages

Not applicable.

Steps to Reproduce

1. Visit any system withlater version of CPM 7.1.3 installed
2. Log in with casysadmin/install.
3. Go to New > Demo Pop-Connor > Accept.
4. Select the Add Tasks button.
5. In tab to Close Account, and hit the Enter key. One can see the service process is highlighted in blue.
6. Select tab again. The flyout will close, preventing you from launching the service process.

Root Cause

Tab keying among fields and selecting them by pressing Enter key were not in usual behaviour.

This sometimes causes windows closure. This issue is reproduced on Chrome 49 version.



Use Chrome 50 version.

Published April 30, 2016 - Updated October 8, 2020

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