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Support Article

Tag search does not render results on Case Manager portal

SA-95143

Summary



Tag search does not render results on the Case Manager portal.


Error Messages



Not Applicable


Steps to Reproduce



1. Log in to the Manager portal
2. Perform a search for an existing tag



Root Cause



A tag is a text value that case workers and case managers can associate with one or more cases. Case managers can search, access and report on tagged cases. A tag is stored as an instance of the Data-Social-Tag class. The pxRetrieveSearchData activity is triggered on searching a tag. This internally invokes the pzSearchDataIndex activity to search for data indexes as tag is an instance of the Data-Social-Tag class. However, Data Indexing is not enabled on the user's application.


Resolution



Perform the following local-change:
Enable Data Indexing on the Search landing page.​​​



 
Suggest Edit

Published December 4, 2019 - Updated October 8, 2020

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