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Support Article

Tag search does not render results on Case Manager portal



Tag search does not render results on the Case Manager portal.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in to the Manager portal
2. Perform a search for an existing tag

Root Cause

A tag is a text value that case workers and case managers can associate with one or more cases. Case managers can search, access and report on tagged cases. A tag is stored as an instance of the Data-Social-Tag class. The pxRetrieveSearchData activity is triggered on searching a tag. This internally invokes the pzSearchDataIndex activity to search for data indexes as tag is an instance of the Data-Social-Tag class. However, Data Indexing is not enabled on the user's application.


Perform the following local-change:
Enable Data Indexing on the Search landing page.​​​

Suggest Edit

Published December 4, 2019 - Updated October 8, 2020

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