Support Article

Taking long time during DB execution



Application is taking long time during DB execution with Pega 7.1.8.

Error Message

Not applicable

Steps To Reproduce

1. Create  Linked Work Object (LWO) and input data. 
2. Select all result products. 
3. Select all languages. 
4. Finalize creation.

Root Cause

A defect or configuration issue in the operating environment, user was connecting to external DB on remote location and hence faced connection timed out. However this happened intermittently.


Make the following change to the operating environment: 

Revise the connection pool settings as follows,

Increase maxActive, maxIdle and maxAge values in the datasource setting on server.

Published November 4, 2016 - Updated November 21, 2016

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