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Support Article

Task not added from the '+Add Task' menu

SA-77238

Summary



While adding a new task to a phone call Interaction, a processing error displays. This also occurs for the out-of-the-box CSFSSysAdmin operator.


Error Messages



A processing error has occurred         
 
Object key     
     .propertyX: No records were found for the lookup with keys



Steps to Reproduce

  1. Launch the Interaction portal.
  2. Create an Interaction.
  3. Add a task to the Interaction.


Root Cause



A defect in Pegasystems’ code or rules.
Exception was not handled.



Resolution



Apply HFix-52416.

Published August 15, 2019 - Updated December 2, 2021

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