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Support Article

Test Offer does not work with Wait shape in NBAM

SA-6176
 

Summary



Test offer was not working with WAIT shape in NBAM.

Error Messages



Test Offer fails stating it is not able to find the offer rule as new ruleset version is not accessible.

Steps to Reproduce



Created Issue and Group in new ruleset version.
Created new offer in new application layer.
Added wait shape in Offer.
Test Offer fails stating it is not able to find the offer rule as new ruleset version is not accessible.

Root Cause



An Application was created on top of the out-of-the-box NBAM application, however the Access Group mapped to the NBAM Agents were not modified accordingly.

Resolution



After changing the access group of the NBAM Agents to the corresponding one of the application the test offer started working as expected.

Published January 31, 2016 - Updated December 2, 2021

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