Support Article
Test Offer does not work with Wait shape in NBAM
SA-6176
Summary
Test offer was not working with WAIT shape in NBAM.
Error Messages
Test Offer fails stating it is not able to find the offer rule as new ruleset version is not accessible.
Steps to Reproduce
Created Issue and Group in new ruleset version.
Created new offer in new application layer.
Added wait shape in Offer.
Test Offer fails stating it is not able to find the offer rule as new ruleset version is not accessible.
Root Cause
An Application was created on top of the out-of-the-box NBAM application, however the Access Group mapped to the NBAM Agents were not modified accordingly.
Resolution
After changing the access group of the NBAM Agents to the corresponding one of the application the test offer started working as expected.
Tags:
Published January 31, 2016 - Updated December 2, 2021
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