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Support Article

Test Offer in NBAM is sending non-stop mails

SA-1092
SUMMARY 

Developer has observed multiple e-mails being sent when test was performed on NBAM Offer Flow referencing a Seed list.

ERROR MESSAGES 

No error messages were noticed in the PRPC log file

Steps to Reproduce



- Install the PRPC with NBAM with split schema database configurations
- Do not perform the steps mentioned under the section "Configure JNDI for Split-Schema"


Root Cause



Every time an offer email was sent to a contact an entry gets added to the table PR_DATA_CORR_EMAIL with a status of Pending-Delivery for the email agent to send. Once the email was sent, NBAM deletes this record from this table.


Due to incorrect JNDI settings to support PRPC split-schema setup, this record could not to be deleted from this table. Subsequent email agent picks up the same Pending-Delivery record and send out email(s) again.

Resolution



Data source settings supporting PRPC split-schema setup has to be configured.

 

Published June 12, 2015 - Updated October 8, 2020

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