Support Article
Text area is not getting the text added via configured RTE
SA-30082
Summary
Text area is configured with RTE and when user enter any text in RTE and do spell check and save. The text typed is contained in text area. For the second time when user enters text in similarly configured RTE and clicks on 'Save', text is not retained in textarea.
This issue is happening only in IE browser.
Error Messages
Not Applicable
Steps to Reproduce
There are multiple RTE are configured via Textarea on same page.
- Text area is configured with RTE and when user enter any text in RTE and do spell check and save. The text typed is contained in text area.
- 2nd time when user enter text in similar configured RTE and click on save, text is not retained in textarea.
Root Cause
Null check was missing in ckeditor final rule.
Resolution
Apply HFix-30148.
Published November 22, 2016 - Updated October 8, 2020
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