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Support Article

Text area is not getting the text added via configured RTE

SA-30082

Summary



Text area is configured with RTE and when user enter any text in RTE and do spell check and save. The text typed is contained in text area. For the second time when user enters text in similarly configured RTE and clicks on 'Save', text is not retained in textarea.

This issue is happening only in IE browser.


Error Messages



Not Applicable


Steps to Reproduce



There are multiple RTE are configured via Textarea on same page.
  1. Text area is configured with RTE and when user enter any text in RTE and do spell check and save. The text typed is contained in text area.
  2. 2nd time when user enter text in similar configured RTE and click on save, text is not retained in textarea.


Root Cause



Null check was missing in ckeditor final rule.

Resolution



Apply HFix-30148. 

Published November 22, 2016 - Updated October 8, 2020

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