Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Text area remaining character count changes upon save



After enabling the character count feature on a text area,  the count changes after saving a case.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a text area with character Count enabled.
  2. Enter content including newline characters.
  3. Click Save.

Root Cause

A defect in Pegasystems’ code or rules.
The newline characters were handled incorrectly in the character Count.


Apply HFix-55128.

Published October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us