Support Article

Text area remaining character count changes upon save

SA-85880

Summary



After enabling the character count feature on a text area,  the count changes after saving a case.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a text area with character Count enabled.
  2. Enter content including newline characters.
  3. Click Save.


Root Cause



A defect in Pegasystems’ code or rules.
The newline characters were handled incorrectly in the character Count.



Resolution



Apply HFix-55128.

Published August 5, 2019

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