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Support Article

Text for both Questions and Answers display in Bold



The content for both the Questions and Answers display in Bold. This occurs despite configuring only the Questions font to Bold.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the application.
  2. Create content such that it contains questions and answers.
  3. Configure the questions font to Bold. The content of both the questions and answers in KMHelpPortal is Bold.

Root Cause

A defect in Pegasystems’ code or rules. The CSS definition (font-weight) applied to the platform CSS rendered the text Bold.


Perform the following local-change:
  1. Add the following code in KMHelpStyles.

    .rteReadOnlyWithoutTB {
        font-weight: initial;

  2. Open the KMHelpPortalSkin.
  3. Checkout and commit the KMHelpStyles and KMHelpPortalSkin rules to apply the changes.

Published August 24, 2018 - Updated December 2, 2021

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