Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Text entered after '<' in Text area is lost after case creation



Text entered after '<' in the Text area is lost after the case creation. This occurs while creating a case in the external Web Channel.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a property with a Text area control
  2. Enter some text starting with the '<'  symbol
  3. Display that property value in a Rich Text Editor (RTE) with read-only value

Root Cause

A third-party product issue. 


Here’s the explanation for the reported behavior: 

RTE or CKEditor uses content filtering which discards any disallowed or invalid HTML tags. 
When the 
character sequence starts with '<', CKEditor interprets it as HTML tag and discards it while displaying.


Published December 12, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us