Support Article
Text includes special characters after receiving response
SA-55861
Summary
On entering text such as 'You're Welcome' and a response is received before the message is sent, the text formats to 'You're welcome'.
Error Messages
Not Applicable
Steps to Reproduce
Enter a phrase (for example, You're Welcome) and wait to receive a response. The phrase is formatted to contain special characters.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-43178.
Published July 23, 2018 - Updated December 2, 2021
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