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Support Article

Text includes special characters after receiving response

SA-55861

Summary



On entering text such as 'You're Welcome' and a response is received before the message is sent, the text formats to 'You're welcome'.


Error Messages



Not Applicable


Steps to Reproduce



Enter a phrase (for example, You're Welcome) and wait to receive a response. The phrase is formatted to contain special characters.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-43178.


 

Published July 23, 2018 - Updated December 2, 2021

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