Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Text missing from RTE after downloading an attachment



Text from Rich Text Editor (RTE) does not display after changing tabs and downloading attachments from another tab. This occurs in the Chrome browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a Tab layout.
  2. Configure the RTE in a tab.
  3. Include a section in another tab to download attachments.

Root Cause

When attachments were downloaded, the width of the text in the RTE was set to 0 pixels.


Perform the following local-change:
  1. Add a label in the section of the Tab group. Add the below script in the label to set the width of the overridden text to 100%.

    <style> .cke_wysiwyg_frame { width:100% !important; height:100% !important; } </style>
  2. Add the below script in the Inline styles of the Presentation tab of the layout to make it invisible.

    height:0px !important;

Suggest Edit

Published February 1, 2018 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us