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Support Article

There has been an issue please consult your system administrator



Users are sporadically getting an error message on clicking the buttons in Next-Best-Action Advisor (NBAA) portal. This behavior is observed only in Internet Explorer 11.

Error Messages

There has been an issue; please consult your system administrator

Steps to Reproduce

  1. Launch NBAA portal.
  2. Select few offers.
  3. Click Save, No-Save, or Maybe later button.

Root Cause

A defect in Pegasystems' code or rules:
In Internet Explorer, post action returns <button>, resulting in the exception. Pega has updated the PostValue method of pzpega_ui_events.js script to address the issue. The modified code will iterate over the target element in case it is a <button> to get <div> to address the issue.


Apply HFix-30768.

Published January 3, 2017 - Updated October 8, 2020

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