Support Article
There has been an issue please consult your system administrator
SA-30974
Summary
Users are sporadically getting an error message on clicking the buttons in Next-Best-Action Advisor (NBAA) portal. This behavior is observed only in Internet Explorer 11.
Error Messages
There has been an issue; please consult your system administrator
Steps to Reproduce
- Launch NBAA portal.
- Select few offers.
- Click Save, No-Save, or Maybe later button.
Root Cause
A defect in Pegasystems' code or rules:
In Internet Explorer, post action returns <button>, resulting in the exception. Pega has updated the PostValue method of pzpega_ui_events.js script to address the issue. The modified code will iterate over the target element in case it is a <button> to get <div> to address the issue.
Resolution
Apply HFix-30768.
Published January 3, 2017 - Updated October 8, 2020
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