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Support Article

Thread not removed after closing Mashup screen



On creating a case from Pega Web Mashup, a new thread is created on the Clipboard. However, the new thread does not close when the user closes the case created.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case from Pega Web Mashup. A new thread is created on the Clipboard.
  2. Close the case. The thread still persists.

Root Cause

An issue in the custom application code or rules.


Here’s the explanation for the reported behavior:

Pega application within Pega Web Mashup is not recommended. The thread does not impact any other section and is available only on the Clipboard. However, the user cannot view the Clipboard content. The Pega thread is removed when the user logs out.

Published January 17, 2020 - Updated December 2, 2021

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