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Support Article

Thread not removed after closing Mashup screen

SA-91173

Summary



On creating a case from Pega Web Mashup, a new thread is created on the Clipboard. However, the new thread does not close when the user closes the case created.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a case from Pega Web Mashup. A new thread is created on the Clipboard.
  2. Close the case. The thread still persists.


Root Cause



An issue in the custom application code or rules.


Resolution



Here’s the explanation for the reported behavior:

Pega application within Pega Web Mashup is not recommended. The thread does not impact any other section and is available only on the Clipboard. However, the user cannot view the Clipboard content. The Pega thread is removed when the user logs out.
Suggest Edit

Published January 17, 2020 - Updated December 2, 2021

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