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Support Article

Time on email correspondence attachments is incorrect



The time which displays on the email correspondence attachments, is incorrect.

Error Messages

Not Applicable

Steps to Reproduce

Create a case. Verify the time in the attachments and compare the time in the  Correspondence.

Root Cause

An issue in the custom application code or rules.

An older version of the out-of-the-box pyCaseAttachmentItem section was used.


Perform the following local-change:

Utilize the current version of the pyCaseAttachmentItem section.

Published March 19, 2020 - Updated December 2, 2021

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