Timeliness by work type for resolved work report incorrect
SummaryTimeliness by work type for resolved work report displays that all cases are within Service-Level agreements (SLA), even if cases are not within the initial SLA.
Steps to Reproduce
Run Timeliness by work type for resolved work report.
Root CauseA defect in Pegasystems’ code or rules. The values for pySLAGoal and pySLADeadline are set to null after case resolution.
This issue is scheduled to be resolved in Pega 7.2.2.
Published July 26, 2016 - Updated August 9, 2016