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TimeoutException during export of prpcServiceUtils using Jenkins



Export of the integrated prpcServiceUtils through Jenkins fails with TimeoutException.

Error Messages

[java] java.util.concurrent.TimeoutException
[java] at java.util.concurrent.FutureTask.get( ~[?:1.8.0_31]
[java] at com.pega.pegarules.serviceclient.requestmanager.RequestManager.processResponse( [prdeploy.jar:?]
[java] at com.pega.pegarules.serviceclient.requestmanager.RequestManager.doOperation( [prdeploy.jar:?]
[java] at com.pega.pegarules.serviceclient.ClientMain.executeAndHandleResponse( [prdeploy.jar:?]
[java] at com.pega.pegarules.serviceclient.ClientMain.main( [prdeploy.jar:?]

Steps to Reproduce

Run Jenkins project to export the integrated prpcServiceUtils.

Root Cause

A defect or configuration issue in the operating environment. The export is run synchronously and there is a timeout set in Jenkins to timeout the process after 5 minutes. The export of the application did not finish after 5 minutes resulting in the exception.


Make the following change to the operating environment: 

For large operations either remove the timeout in Jenkins or change the operation to occur asynchronously.

In this is the property that controls the export sync/async. Set this to true and run the export. 

When executing the operation in async mode, the request is queued. The status of the request can be retrieved by setting the jobID:



Published July 31, 2018 - Updated October 8, 2020

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