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Support Article

Toaster Popup does not display for Transferred agent



Toaster popup in chat transfer does not display in the User implementation.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal.
  2. Accept a chat.
  3. Click 'Transfer chat' menu.
  4. Select another active agent from the dropdown.
  5. Add comments.
  6. Click Transfer. The other agent does not receive the chat popup.

Root Cause

An issue in the custom application code or rules.
The Chat Publish desktop event was not configured in the CPM-Portal.CPMInteractionPortalHeaderTop section.


Perform the following local-change:

Copy the four dynamic layouts from the CPM-Portal.CPMInteractionPortalHeaderTop section of PegaAppCA:08-01-01 ruleset in to the user's customized section.

Published August 15, 2019 - Updated December 2, 2021

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