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Support Article

Toaster Popup does not display for Transferred agent

SA-80433

Summary



Toaster popup in chat transfer does not display in the User implementation.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Interaction portal.
  2. Accept a chat.
  3. Click 'Transfer chat' menu.
  4. Select another active agent from the dropdown.
  5. Add comments.
  6. Click Transfer. The other agent does not receive the chat popup.


Root Cause



An issue in the custom application code or rules.
The Chat Publish desktop event was not configured in the CPM-Portal.CPMInteractionPortalHeaderTop section.



Resolution



Perform the following local-change:

Copy the four dynamic layouts from the CPM-Portal.CPMInteractionPortalHeaderTop section of PegaAppCA:08-01-01 ruleset in to the user's customized section.

Published August 15, 2019 - Updated December 2, 2021

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