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Support Article

"TO_CHAR" is not recognized: with crmConvertDateToChar



When crmConvertDateToChar is used it throws an exception and does not work with SQL Server.

This occurs with Pega Customer Service for Healthcare 7.22.

Error Messages

"TO_CHAR" is not recognized

Steps to Reproduce

  1. Create a report definition.
  2. Set the function "crmConvertDateToChar" in column with a property Datetime.

Root Cause

This is an Oracle specific function, the TO_CHAR will work Oracle and DB2 which have equivalent functions at the database level, this is not available for SQL Server.


A custom function will have to be written if a TO_CHAR is required for use with SQL Server.

There are examples on how to do this in the PDN and help files:

SQL Server which uses the CONVERT function to achieve the same thing as TO_CHAR but uses 3 parameters instead of 2 with the following format


Refer to SQL Server documentation for further information on this function.

Published August 21, 2017 - Updated December 2, 2021

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