ToLeveledGroup/ToSkilledGroup Routing not routing properly
When using Assign- NewDefaults to add routing skills to an assignment, it is observed that these skills are not used during routing by the out-of-the-box (OOTB) routing activities, ToLeveledGroup or ToSkilledGroup.
Steps to Reproduce
- Configure the NewDefaults activity to call addSkill with the appropriate skills of interest.
- Configure an assignment to use the ToSkilledGroup routing activity.
- Switch on Pega Platform Tracer and launch the flow to generate and route the assignment of interest.
The reason the newAssignPage does not contain the skills added in the NewDefaults activity is that the extension isn't called until routing is complete.
This issue is resolved through the following local-change:
Create a custom routing activity that first populates the skills of interest then calls the desired OOTB routing activity.