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Support Article

Top Exceptions are showing 0 in production

SA-43392

Summary



When viewing the dashboard in production, user is unable to view the top exceptions.


Error Messages



Not Applicable


Steps to Reproduce

  1. Logon to PDC and view the production now.
  2. In the dashboard, no entries are registered for Top Exceptions.


Root Cause



Incorrect configuration was not allowing exceptions to propogate to PDC.

The issue was with PegaAES-Data-Nodes instances. The node Id had uppercase prefix (WEB,UTIL) while the exception messages recieved lowercase prefix (util,web). As a result there was no correlation of exception with node.

Resolution

Change node Ids for the cluster to use lowercase and notice that the exceptions are created.

Published December 7, 2017 - Updated October 8, 2020

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