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Support Article

Top header does not display on opening assignment



The user has Pega Customer Service 7.4 on Pega Platform 7.4.

Unable to close a newly launched assignement. 

Top header does not display while opening an assignment in a service case.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create an interaction
  2. Launch the address change service case
  3. Open any service assignemnt from the customized grid

Root Cause

A software use or operation error.

The user has an implementation where worklist is displayed in an interaction service case context. Due to this, the D_CPMPortalRecents data page does not populate correctly.


Apply HFix-57461.


Suggest Edit

Published January 14, 2020 - Updated December 2, 2021

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