ToWorkList with CheckOperator availability is not working
When a flow has an assignment with custom routing to a worklist, if the CheckAvailability option is also selected, the assignment is routed to the user's work group manager instead of that user.
This issue only occurs if the operator is associated with certain locales.
In this case, it occurred for the Thailand locale.
Steps to Reproduce
- Create a process flow with a single assignment and a default SLA.
- Use the ToWorkList as a routing activity and select the CheckOperatorAvailability checkbox.
- Create an operator ID with the default locale as th_TH and the set the work group with the manager details.
- Run the process flow.
A defect in Pegasystems’ code or rules which caused the SLA action time to be calculated incorrectly. This calculation then led to the assignment of a substitute operator.
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