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Support Article

Transaction ID not updated for offline mobile user



Transaction ID mismatch error occurs when an offline mobile user accesses an online case.

Error Messages

This action is not allowed as it is outside the current transaction.

Steps to Reproduce

  1. Create an offline application with an online case. 
  2. Access this case and perform a Finish assignment.
  3. Reload the cell.

Root Cause

FinishAssignment response is templatized though the UITemplatingStatus parameter is passed as ‘N’ from the User Interface. The UITemplatingStatus must be obtained using the getRootParamValue API instead of getParamValue.
This does not occur when performed from the same desktop.
The client store is not updated with the latest transaction ID and pega.u.d.url contains the old pzTransactionId.


Apply HFix-48074.


Published January 5, 2019 - Updated October 8, 2020

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