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Support Article

Transaction ID not updated for offline mobile user

SA-69219

Summary



Transaction ID mismatch error occurs when an offline mobile user accesses an online case.


Error Messages



This action is not allowed as it is outside the current transaction.


Steps to Reproduce

  1. Create an offline application with an online case. 
  2. Access this case and perform a Finish assignment.
  3. Reload the cell.


Root Cause



FinishAssignment response is templatized though the UITemplatingStatus parameter is passed as ‘N’ from the User Interface. The UITemplatingStatus must be obtained using the getRootParamValue API instead of getParamValue.
This does not occur when performed from the same desktop.
The client store is not updated with the latest transaction ID and pega.u.d.url contains the old pzTransactionId.



Resolution



Apply HFix-48074.


 
Suggest Edit

Published January 5, 2019 - Updated October 8, 2020

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