Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

TransactionID error message in logs when used in IE browser

SA-36067

Summary



TransactionID errors continually appear in the log file. The user does not notice any error on the screen.


Error Messages



1) ( mgmt.base.ThreadUITransaction) ERROR - ERROR: posted transaction id '4d5388eb22b51c2effe646db8e975032' for frame 'pyWorkPage' DOES NOT match record 'bcc771b5e157c45b5e56ed907963d38a'

2) (ngineinterface.service.HttpAPI) : java.lang.NullPointerException


Steps to Reproduce



The first error is reproducible when a new CPM Interaction Phone call is launched and went to the Interaction driver.

The first and second errors are reproducible when the user tries to end the call and the CPMPortalRecent activity is executed.


Root Cause



An issue in the custom application code or rules.

The response to a single user action, if it results in multiple requests being sent to the server, may result in a commit on the server.

For these use cases, FinishAssignment is firing. This changes the pzTransactionID, rendering void any subsequent POST requests which use the previous (and now stale) pzTransactionID.


For both of these use cases, user can see that other POST requests are firing near simultaneously with the FinishAssignment.

As a result, the requests which fire after the FinishAssignment are using a stale pzTransactionID and fail.


Resolution



Perform the following local-change:

Modify the requests that occur on these user actions so that the FinishAssignment fires last, and that there is no possibility of a race condition with a previous action that might be using the same pzTransactionID as the FinishAssignment.


Published April 26, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us