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Support Article

Transfer button does not display



The Transfer button does not display on the User Interface (UI) on disconnecting a Conference call. When an Inbound call is accepted and then a Conference call is placed from the Call icon, the Transfer button stops displaying. The Transfer button does not become available after disconnecting the Conference call.


Error Messages

Not Applicable


Steps to Reproduce

  1. Place a call
  2. Add in a Conference call
  3. Disconnect the call. The Transfer button does not display


Root Cause

A defect in Pegasystems’ code or rules.



  1. Apply HFix-59490
  2. Apply HFix-62982

Published December 2, 2021

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