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Support Article

Transfer doesn't work on embedded page

SA-3818

Summary



A user is trying to transfer an assignment but he is having an error message. This is a scenario where a starting Flow is calling another one but on an embedded page.
So the process is working correctly but the Out-Of-The-Box “Transfer” Flow Action which is calling the OOTB “Reassing” activity isn’t working.


Error Messages



"The Flow Action post-processing activity Reassign failed: The reference .pyConfirmationNote is not valid. Reason: FUAInstance-NullMyStepPage" appears on the screen.




Steps to Reproduce


 
  1. Create a starting flow

 
  1. On the first created flow, call a second one on embedded page

 
  1. When the assignment is available, try to transfer it



Root Cause



This problem is coming from the configuration of the activity called “Reassign”. Looking at the activity, it looks like the configuration isn’t prepared to work on an embedded page, we may not have a .pxFlow on said page.




Resolution



A new HFIX-10365 has been sent in order to back port the configuration from PRPC 6.3sp1:


 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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