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Transfer throws error : CSTA Error: 21 and drops the call.
SA-579
Summary
Transfer throws error : CSTA Error: 21 and drops the call.
Error Messages
CSTA Error: 21 (one CSTA Error 21 logged out the agent and dropped the caller when clicked ok on error popup)
Steps to Reproduce
When attempted Blind transfer, got CSTA Error: 21
Blind transfer is done to 800 numbers during survey transfers.
Root Cause
Missing a number 1 before the 800
Resolution
Dial plan change to ensure a 1 800 is being dialed.
Tags:
Published June 12, 2015 - Updated October 8, 2020
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