Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Transferred count in target queue not updated when transferred



The user has Pega Customer Service 7.4 installed on Pega platform 7.4.

The transferred workbasket information is not updated in the Clipboard property upon transferring the email interaction case to another workbasket.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the interaction portal
  2. Open an email interaction case in the inbound correspondence workbasket
  3. Click Transfer interaction and move it to the desired workbasket. The updated workbasket name is not reflected in any Clipboard property

Root Cause

A defect in Pegasystems’ code or rules.

When the email interaction is transferred to another workbasket, the workbasket to which it is transferred is not maintained.


Apply HFix-58003.


Suggest Edit

Published January 10, 2020 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us