Transferred count in target queue not updated when transferred
The user has Pega Customer Service 7.4 installed on Pega platform 7.4.
The transferred workbasket information is not updated in the Clipboard property upon transferring the email interaction case to another workbasket.
Steps to Reproduce
- Launch the interaction portal
- Open an email interaction case in the inbound correspondence workbasket
- Click Transfer interaction and move it to the desired workbasket. The updated workbasket name is not reflected in any Clipboard property
A defect in Pegasystems’ code or rules.
When the email interaction is transferred to another workbasket, the workbasket to which it is transferred is not maintained.