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Support Article

Transferred interaction gets closed when the CTI call drops

SA-36285

Summary



Transferred interaction gets closed when the CTI call drops with Pega Call 7.21.1.


Error Messages



Not Applicable


Steps to Reproduce



Attempt to transfer an interaction and have the caller hang up.


Root Cause



A defect in Pegasystems’ code.

Resolution


Apply HFix-32781.

Tags:

Data Integration

Published May 11, 2017 - Updated October 8, 2020

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