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Support Article

Trucated account number display for exhibit forms

SA-6128

Summary



Exhibits forms attached based on reason code should display only last 4 digits of account number

Error Messages



Not Applicable


Steps to Reproduce



Create case
goto to reason code
pick 4853 reason code
submit chargeback
check attachment


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.


ACTIVITY PegaCard-Sd-Dispute- • OpenCase had issue. Modified it and also made related changes in Connect-SQl - PEGACARD-INTERFACE-TRANSACTION- ORACLE!APPLISTACCOUNTTRANSACTIONS & PEGACARD-SD-DISPUTE-MC- INSTALLMENTBILLINGDISPUTE!MAIL

Resolution



Hotfix Item HFix-9129 resolves the issue

Published January 31, 2016 - Updated October 8, 2020

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