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Support Article

Twitter fails to reply when the content has asterisk



An error occurs when trying to respond to Twitter with an asterisk (*) in the text.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open Twitter.
  2. Select an open case.
  3. Input the text to be sent as a message.

Root Cause

A defect in Pegasystems’ code or rules:
URLEncoder is used to encode query string parameters. URLEncoder does HTML-form encoding. It only encodes URL *unsafe* characters, but leaves URL *reserved* characters as-is. This poses a problem when the query string parameter value contains reserved characters such as asterisk.


Apply HFix-28248.
Suggest Edit

Published July 2, 2016 - Updated October 8, 2020

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