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Support Article

Two works item are not in sync in Mobile Offline for one user

SA-36999

Summary



Two work items are not syncing to server for one user after the mobile offline sync.


Error Messages



2017-01-17 09:11:15|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }
2017-01-17 09:11:15|error|https.proj.pega.com.prweb.prwebldap2.idh9ukwp8gdsqeja5btfia.5b.5b.standard|JS: Client Store synchronization failed with error 5: The data couldn’t be read because it isn’t in the correct format.
2017-01-17 09:16:16|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }
2017-01-17 09:16:16|error|https.proj.pega.com.prweb.prwebldap2.idh9ukwp8gdsqeja5btfia.5b.5b.standard|JS: Client Store synchronization failed with error 5: The data couldn’t be read because it isn’t in the correct format.
2017-01-17 09:19:31|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules is identified as root cause of this issue.

Resolution



Many fixes related to mobile offline sync process are available in Pega 7.2.2 release. User decided to upgrade to this version.
Suggest Edit

Published April 25, 2017 - Updated October 8, 2020

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