Support Article
Two works item are not in sync in Mobile Offline for one user
SA-36999
Summary
Two work items are not syncing to server for one user after the mobile offline sync.
Error Messages
2017-01-17 09:11:15|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }
2017-01-17 09:11:15|error|https.proj.pega.com.prweb.prwebldap2.idh9ukwp8gdsqeja5btfia.5b.5b.standard|JS: Client Store synchronization failed with error 5: The data couldn’t be read because it isn’t in the correct format.
2017-01-17 09:16:16|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }
2017-01-17 09:16:16|error|https.proj.pega.com.prweb.prwebldap2.idh9ukwp8gdsqeja5btfia.5b.5b.standard|JS: Client Store synchronization failed with error 5: The data couldn’t be read because it isn’t in the correct format.
2017-01-17 09:19:31|error||JSON parsing failed: { NSDebugDescription = "JSON text did not start with array or object and option to allow fragments not set."; }
Steps to Reproduce
Not Applicable
Root Cause
A defect in Pegasystems’ code or rules is identified as root cause of this issue.
Resolution
Many fixes related to mobile offline sync process are available in Pega 7.2.2 release. User decided to upgrade to this version.
Published April 25, 2017 - Updated October 8, 2020
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