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Support Article

TypeError:undefined is not an object ERROR on open of WO



User has provided an option to access an application via mobile.
If any user is associated with one account and they trying to open the ticket then an error occurs "TypeError:'undefined is not an object".
If an user is associated with multiple accounts then it works fine.

Error Messages

TypeError:'undefined' is not an object (evaluating 'this.errorOverlay.donebutton.setHandler')

Steps to Reproduce

1) Open any browser in mobile
2) Key in, provide credentials.
3) Click on Open Tickets and try to open any ticket

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


HFix-21737 resolved the issue

Published June 12, 2015 - Updated October 8, 2020

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