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Support Article

UI is coming as blank while moving the case to a specific screen



When moving from one assignment to another assignment one of the flow action is not rendering in UI(Blank screen is coming). It happening only one of the environments .
Observed that Section is huge with number of layouts. We asked User to Segregate the layouts in the section into multiple sections (For single layout,Single section is preferable) and include each section into the actual section (the section which is not able to load in the use case).

User is not accepting this solution as the issue is not reproducible in all the environments

Error Messages

No error were seen on UI. We found below in logs:
Failed to compile generated Java com.pegarules.generated.html_section.sh_stream_refundsummaryretail_ro_a30a9377d8318729e6ce949652ee5a8b: ---------- 1. ERROR in com/pegarules/generated/html_section/ (at line 78) public void execute() { ^^^^^^^^^ The code of method execute() is exceeding the 65535 bytes limit ---------- 1 problem (1 error)

Steps to Reproduce

1. Create a Case.
2. Proceed the case to ReattemptRefund screen.

Root Cause

The root cause of this problem is software use/operation error. 
Server is unable to process the section, 
Section size is more that the server can handle


Please check the below PDN articles

Fore more suggestions from PDN please search PDN with key word "65535 bytes limit".

It is recommended to change the section design (one layout for one section) to overcome this error. 


Published January 31, 2016 - Updated October 8, 2020

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