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Support Article

UI not getting displayed correctly



Following an upgrade from Pega 7.1.3 to Pega 7.1.9 and Pega Marketing from 7.11 to 7.13 the modal window used while configuring engagement in marketing campaigns is rendered incorrectly.
There are no "submit" and "cancel" buttons.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create Marketing Campaign.
  2. Add engagement to the marketing campaign.
  3. Check the three checkboxes, which are Campaign schedule, Real-time events and real-time containers.
  4. Observe that the content expands the modal window, and depending on the screen resolution or the size of browser window the Submit and Cancel buttons will disappear.

Root Cause

The application was not enabled to render in HTML5 which is a requirement for the PegaMarketing Portal.


Enable "Render in HTML5" setting on the application rule:

Suggest Edit

Published August 23, 2017 - Updated December 2, 2021

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