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Support Article

UI Responsiveness incorrect



Whenever the screen is minimized and user click on any case in the Recents, the case does not open.

Error Messages

Not Applicable

Steps to Reproduce

  1. Login to portal.
  2. Observe Top left corner menu options and click on menu.
  3. Click on recent case, it will not open the actual case.

Root Cause

An issue in the custom application code or rules
The user has customized pyRecentWorkContent section and added pylabel as formattedtext Control.


Perform the following local-change:

The issue is resolved after changing the control for the pyLabel to Link and applying List LInk format

Published March 10, 2017 - Updated October 8, 2020

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