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Support Article

Unable to access AES using Internet Explorer 11



Unable to access AES 3.5 using IE11 browser.

Error Messages

IE 6.0 or above is required to successfully run this application.

Steps to Reproduce

Attempt to access AES using IE11.

Root Cause

The root cause of this problem is a defect in custom application code/rules. PRPC 6.3 SP1 is not designed to be compatible with IE11.


Please refer the important statements regarding IE11 support with PRPC versions:

Published July 29, 2015 - Updated October 8, 2020

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