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Support Article

Unable to access the Clipboard from SMA

SA-47251

Summary



Unable to access the Clipboard from System Management Application (SMA).


Error Messages



Access to the MBean operation or attribute RequestorManagement.Clipboard[java.lang.String] has been denied.
To have access to this operation or attribute, check your MBean security settings or contact System Administrator.



Steps to Reproduce



Access the clipboard from Requestor Management in the SMA.


Root Cause



The below SQL statement determines the presence of an updated timestamp in the prmbeans.properties file.

select pzlastmodified from <rule schema>.pr_engineclasses where pzcodeset='pega-enginecode' and pzclass like 'prmbeans%';


Resolution



Perform the following local-change:
  1. Update the newest record and set pzcodeset='pega-enginecode'.
  2. Ensure pzcodesetversion matches the Pega version in use.

Published April 13, 2018 - Updated October 8, 2020

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