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Support Article

Unable to access Navigation panel in iOS Mobile offline



Unable to open the Navigation panel in iOS Mobile in the offline mode.

Error Messages

Not Applicable

Steps to Reproduce

Configure an ESRI Map in any of the mobile sections. When an ESRI Map is displayed, the navigation panel did not work correctly.

Root Cause

The pxRefObjClass property was used in the source report definition of the worklist datapage to package the assignments and was available in the mobile offline mode.


Perform the following local-change:

Include the below code snippet in the section where ESRI Maps are contained. <script> () {
window.launchbox.SideBar = undefined;
}, true);

Published February 13, 2018 - Updated October 8, 2020

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