Support Article
Unable to access work object
SA-80615
Summary
User has Direct Web Access (DWA) configured to allow users to directly access work objects from an email link.
The URL created in that fragment is pointing to a different environment when a correspondence is sent. As a result, the user is unable to access the work object.
Error Messages
Not Applicable.
Steps to Reproduce
- Configure DWA with a URL
- Attempt to change the URL
Root Cause
An issue in the custom application code or rules.
Resolution
Perform the following local-change:Delete and recreate the SystemConfiguration instance by running the D_SystemConfiguration data page by flushing the existing data page.
Published August 19, 2019 - Updated December 2, 2021
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