Support Article

Unable to add Favorites with Pega 7.1.9



Unable to add Favorites to our Operator profile if user logged in with an Operator who has locale other than English (Like German,Italian , french).
The issue details and possible root cause are detailed in the attached document.

The issue is with pyAddAsFavoriteTo which is a text property with table type as local list.

Error Messages

DerWertMein Personal für die EigenschaftpyAddAsFavoriteToist in derlokalenWertlistenichtdefiniert

Steps to Reproduce

1.Log into Pega 7.1.9 Version with an Operator whose localization is other than English.(Preferable use a German locale (de)).
2. Now open any rule.
3. Go to Add to favorites and select Mein Personal(German) from the Add to drop down.
4.Click Ok button. Error message is shown saying that the selected Add to value is not a valid entry.

Root Cause

Favorites dropdown is source from a data transform (pzMyFavoritesPreLoad) which gives localized values of the dropdown items.

However, corresponding property pyAddAsFavoriteTo is sourced from a local list. Whenever the locale is changed, the localized value is compared against the local list value, that's why it is failing.


Apply HFix-28607.


Published July 22, 2016 - Updated July 30, 2016

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