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Support Article

Unable to add Notes in the 360 screen after changing account

SA-45016

Summary



User is unable to add Notes in the 60 screen after changing account in the drop-down that displays the account that is selected by the user.

Notes section becomes disabled but the record of a new note is created.


Error Messages



Not Applicable


Steps to Reproduce



1. Log in to System and launch interaction portal.
2. Create a new Interaction.
3. Change Account number using drop-down in member-360.
4. Add notes.


Root Cause



The issue is because of the refresh condition for the section include of CPMAccountData in CPMCompositesContainer (D_CPMPortalContext.CompositeRefreshDateTime Changes).

By the time the refresh condition is true, the control for which the read only status is set, gets set only to the section.

It is a kind of race condition which is dependent on the refresh condition, so the behavior was different compared to Onload.

Resolution



Setting the edit option to editable in the property panel of 'CPMAccountData' section and including it in 'CPMCompositesContainer' resolves the issue.

Published March 9, 2018 - Updated December 2, 2021

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