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Support Article

Unable to add questions to PegaSurvey



Developers notice that they are unable to add questions using the menu options from the SurveyManagement landing page.

Error Messages

Not Applicable

Steps to Reproduce

  1. Try to add a question via the menu from the SurveyManagement landing page
  2. Observe that clicking on any of the menu options doesn't trigger the expected action.

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment. The navigation rule was not generating the correct do-action HTML tags.


This issue is resolved through the following local change:
  1. Click DesignerStudio->System->Release->Upgrade-Validate
  2. Click Revalidate and Save
  3. Select Type of Rule-Navigation
  4. Ruleset PegaSurvey
  5. Click list confirm items are all PegaSurvey
  6. Check that they are all selected
  7. Provide a Memo
  8. Click Run
  9. Test your scenario
Suggest Edit

Published July 13, 2015 - Updated October 8, 2020

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