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Support Article

Unable to attach attachment from iOS devices



Unable to attach attachments (PDF, doc, ppt) from an iOS device using the out-of-the-box control. This occurs in mobile application. However, the user is able to attach only image files while using the Attach Content control. 

Error Messages


Not Applicable


Steps to Reproduce

  1. Run a case. The Attach content link that uses the out-of-the-box control displays
  2. Attach files other than images (For example, PDF or ppt)
  3. Use both Attach new link and Attach content link

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-61839, is created for consideration by Pega Product Management. 



Published December 2, 2021

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