Support Article
Unable to attach attachment from iOS devices
SA-87454
Summary
Unable to attach attachments (PDF, doc, ppt) from an iOS device using the out-of-the-box control. This occurs in mobile application. However, the user is able to attach only image files while using the Attach Content control.
Error Messages
Not Applicable
Steps to Reproduce
- Run a case. The Attach content link that uses the out-of-the-box control displays
- Attach files other than images (For example, PDF or ppt)
- Use both Attach new link and Attach content link
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-61839, is created for consideration by Pega Product Management.
Published December 2, 2021
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