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Support Article

Unable to attach a file in the Attachments screen in IE 11



Unable to attach a file in the Attachments screen. This occurs when using the Internet Explorer browser.

Error Messages

This action is not allowed as it is outside the current transaction.

Steps to Reproduce

  1. Configure a modal dialog with pzMultiDragDropControlLocalised section. The drag and drop works and attachments submission is successful
  2. Reopen the modal dialog
  3. Delete the existing attachments
  4. Drag and drop a new document

Root Cause

A defect in Pegasystems’ code or rules. Transaction related exception occurs in the Internet Explorer browser if we use the pzMultiDragDropControlLocalised section for drag and drop.


Perform the following local-change:

Use the pzMultiDragDrop section for drag and drop.


Published February 2, 2018 - Updated October 8, 2020

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